Our Frequently Asked Questions

Have a question you don’t see below? Please call us at (888) 995-7996.

The Plan

What is kitchen & bath CRATE?

Kitchen & bath CRATE is quick, affordable, high-quality remodel system created by Scott Monday in 2012. After years of building commercial and custom residential projects, Scott realized clients on a strict timeline & budget needed an alternative. He went to work building a system that delivers top quality projects in a short amount of time at a great price. Thus, kitchenCRATE & bathCRATE were born (now simply called “kitchen & bath CRATE”).

Where did the names kitchenCRATE & bathCRATE come from?

A key element of a CRATE renovation is speedy execution. For example, a kitchenCRATE Classic on a normal project schedule starting on a Monday at 7:30 AM is completed 9 working days later at 5PM. We do this by placing a CRATE in front of the house throughout the project. The CRATE is pre-loaded with all the materials and equipment needed to complete the project. This saves time (and you money) by increasing worker productivity.

How Do I know if I'm a CRATE Candidate?

The ideal kitchenCRATE and/or bathCRATE candidate has a home built between 1970 and 2010. Homes built during this time typically have a good layout but dated finishes, making them an ideal candidate for CRATE. In addition, homes of this vintage usually have high-quality kitchen cabinets, making them ideal for a refinish instead of replacement. And now with kitchenCRATE Custom, we also offer complete renovations including new cabinets should that be a better fit for your dream kitchen.

Still not sure if CRATE is right for you? Just schedule your phone consultation using our on-line scheduling page. Or, feel free to call us direct during business hours at 888-995-7996!

Do I Have to Be Home Throughout the Duration of the Project?

The CRATE process is unique in the extent of planning that goes into the job prior to construction. Such planning tends to make the construction phase the easiest part of the project. We’ve had many customers leave town during most or all of the construction phase, coming home to a completed renovation. We’ve also had customers watch our crews work nearly every hour of the day. To each their own, but your presence is not required during the construction phase.

How Does CRATE Accommodate My Pets During Construction?

We understand your pets are part of your family. During the launch meeting we’ll ask you a series of questions related to your pets and how we can ensure their comfort and safety during construction.

I Live in a Gated Community with Strict Parking and Access Rules. Is That Okay?

Absolutely! We’ve worked with many different HOA communities and we’ll figure out a solution that works for everyone. At times this means the CRATE is parked in your driveway instead of on the street, but our skilled delivery drivers can certainly handle such an undertaking!

Do You Carry General Liability, Workers Comp, and Auto Insurance?

We carry $2,000,000 of coverage for general liability and $1,000,000 for workers comp and auto insurance. We’d be more than happy to provide proof of insurance at a moments notice!

The Project

Is the CRATE Work Guaranteed?

Of course! We offer a 2-year warranty on workmanship and materials. California state law only requires one year, but that just seems too short to us.

How Long Will My Project Take?

CRATE projects are completed in 5-15 days depending on the project scope. More importantly, you’ll receive a complete day-by-day project schedule at your pre-construction (launch) meeting, which takes place 1-2 weeks before construction begins. If we fail to substantially complete your project in accordance with the schedule, we credit you $250 per day for each day you’re without your kitchen or bathroom. That’s right: if we’re late, we pay you!

What if I want to Add Things to My CRATE Project?

Kitchen & bath CRATE offers an assortment of common add-ons to further customize your renovation.  However, significant changes to the standard CRATE concept (like significant structural modification) turns the project into a custom remodel and no longer make the project a CRATE candidate. Not sure if your project is a CRATE candidate? Click here to schedule a phone consultation with a member of the CRATE team!

What Cabinet Painting Method Does CRATE Use?

We only use spray-applied products for cabinet refinishing, typically Durapoxy by Kelly-Moore over a compatible primer. Your doors and drawers are painted in an off-site spray booth and your cabinet “boxes” are sprayed onsite.

Will I Have Any Access to My Kitchen or Bathroom at All During the Work Period? What About the Rest of My House, Can I Be There While the Work is Going on?

Approximately 95% of CRATE projects take place while the home is occupied, so our team is very used to accommodating the needs of you and your family.

You’ll have access to your kitchen and/or bathroom during the remodel at the end of each work day. Please note, most (if not all) of the amenities will be removed from day one, rendering the room fairly useless (other than admiring the daily progress!). In addition, we’ll set up plastic barriers for dust control, so access into and out of the room will be a bit inconvenient.

If your kitchen or bathroom is the only passage between two parts of your home, we’ll be sure access is maintained as much as possible at all times.

The Payment

How Does the CRATE Pricing Work?

Each CRATE project is priced individually after your free in-home consultation. That way you can see the cost behind each facet of your project and make the best possible decision on how to move forward.

But prior to that, in order to help you start the pricing journey for your project, we’ve broken kitchenCRATE into three product types (Refinish, Classic & Custom) and bathCRATE into 2 project types (Hall & Master). These products offer a general idea of how much your renovation may cost. Take a look at this page for a summary of kitchenCRATE products or here for the bathCRATE products.

If you’d like to dive a bit deeper into your kitchenCRATE project estimate, click here to try our online calculator. By answering a few simple questions you’ll get an even more precise approximation of your remodel cost. (Have no fear, the bathCRATE calculator is scheduled for release end of 2017!)

Do You Require a Deposit?

We do not require a deposit on any project type other than kitchenCRATE Custom, for which we require a small $1,000 deposit before ordering your new custom cabinets. This is certainly unique to our industry, but we feel the onus should be on our team to perform.

What Payment Methods Can I Use for My CRATE? Do You Offer Financing?

Check is always preferred, but if you would like to explore other financing options, we have a few available. Please visit the “financing” link located in the footer or click here.

Video Answers:

Did You Schedule a kC Custom Meeting?

I’ve scheduled my kitchenCRATE Custom meeting. Now what? How do I prepare for my project?

Is CRATE Pet Friendly?

Are you afraid of scheduling your CRATE project because of your furbabies? Here’s how we help you (and them) prepare for your project.

What a great job from start to end. Scott and his team of designers, craftsmen and technicians were all a part of making this dream come to life. I loved looking at inspirational pictures on Houzz and in magazines to help me get there. While other companies wanted me to upgrade to a more expensive kitchen plan without listening to what I wanted or didn’t understand my vision, this company not only listened but let me know honestly what would work and not work and still gave me what I wanted on time and under budget. Throughout the process whenever I asked questions or had concerns they were immediately discussed, answered and resolved to my satisfaction. I’ve never had a construction project feel so easy.

Carolyn H.

kC Christenson Court, Brentwood