Contrary to popular opinion, the number one complaint about contractors is not how much they charge. Nope, it’s that they don’t finish work on time. Late completion is especially frustrating during a remodeling project. Homeowners not only spend hard-earned money to improve their property, but they also give up control of their home.
And when remodeling work is done in the kitchen or bathroom, projects that are not completed on time are beyond inconvenient; it gets personal. Those are spaces that people can only go without for so long.
Sadly, typical contractors shrug off delays as an unavoidable fact of life. Since they have already begun the project, they feel the customer is at their mercy and they make little or no accommodation for the massive problems caused by an unusable bathroom or kitchen. The cost of ordering in or eating out piles up quickly and it’s not unheard of for a contractor to actually charge additional fees for jobs that take longer to complete!
This is an area that sets us apart from the competition. We finish the job on time, every time. In fact, at kitchen & bath CRATE, we back this promise up with an industry rarity: a $250 a day guarantee. That’s right: if your project is late (and we’ll do everything in our power to ensure it’s not), we offer $250 off your final invoice for each day of delay. The truth is that we have not needed to pay this to any of our customers, because we meet our promised deadlines. Nevertheless, we offer this guarantee for your peace of mind.
The kitchenCRATE and bathCRATE products are designed so supplies, equipment, and professional technicians are all in place when needed. We’re never waiting around for delivery or hoping a subcontractor does not decide to go fishing. Our goal is to return the kitchen or bath to our customer on time as promised, and better looking than ever!
